Cancellation & Refund Policy

At Yeetrix, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. Because our services involve the creation of custom digital assets and the allocation of skilled personnel, our refund and cancellation policies reflect the nature of bespoke, service-based work.

Please read this policy carefully before engaging our services. By placing an order or signing a Service Agreement with Yeetrix, you acknowledge and agree to the terms outlined herein.

Yeetrix provides professional digital services including web development, mobile application development, AI integration, UI/UX design, and cloud infrastructure. These are custom, intellectual, and labour-intensive services.

Unlike physical products, completed digital services cannot be "returned." Once work has commenced, resources have been expended on your project. This policy is designed to be fair to both parties while accounting for the effort and expertise invested.

Before Work Commences:

If a project is cancelled before any work has begun (prior to the project kickoff meeting and before any deliverables have been produced), the initial deposit will be forfeited. This deposit covers pre-project administrative costs, planning, resource allocation, and opportunity costs.

During Active Development:

If a project is cancelled after work has commenced, the following applies:

Cancellation Requests must be submitted in writing via email to yaseenkh9n@gmail.com. Verbal cancellations are not accepted.

Non-Refundable Items:

Partial Refunds:

A partial refund may be considered in the following exceptional circumstances only:

Refund Processing:

Approved refunds will be processed to the original payment method within 7–14 business days. Refund eligibility is determined solely by Yeetrix after a review of the project status, communications, and deliverables.

We encourage all clients to raise concerns before considering cancellation. Our process for addressing dissatisfaction is:

1. Raise a Concern: Contact your project manager or email yaseenkh9n@gmail.com with detailed feedback.

2. Review Period: Yeetrix will review the concern within 3 business days.

3. Corrective Action: Where the concern is valid and within the agreed scope, Yeetrix will implement revisions at no additional cost.

4. Escalation: If the concern cannot be resolved amicably, both parties agree to pursue mediation in good faith before initiating any legal proceedings.

Please note that disputes arising from scope changes, additions, or requests outside the original project brief are not grounds for a refund.

For clients on monthly retainer or subscription-based service plans:

Yeetrix will not provide refunds under any circumstances for:

To initiate a cancellation or refund request, please contact us in writing:

Please include your full name, company name (if applicable), project details, reason for cancellation or refund request, and any supporting documentation.

We aim to respond to all cancellation and refund requests within 3–5 business days.

For any questions regarding this policy: